One big issue that we got Davidson RV to investigate was that our main TV lift wasn’t going down reliably; it would often stop partway, requiring pressing the down button several times. They investigated, and determined that the lift controller was bad:

Here’s the TV laying on our bed while they investigated:

They couldn’t get a replacement in time, so as a temporary workaround, they installed a switch to bypass the controller:

I contacted the manufacturer, Venset in Denmark, and they referred me to their US distributor, Wood Technology.

I emailed Wood Technology, and Mike Fisher replied. We exchanged several very helpful emails, photos, and documents, discussing the issue and solutions. He provided me with a replacement controller:

The new controller, installed:

It was super easy to sync our existing remote control to the new controller, then I was able to successfully raise and lower the TV:

Here’s a peek of the lift mechanism:

Another potential issue that Mike discussed was that the curly cord could get tangled, preventing the lift from raising. So he recommended either cutting it out, or detaching the lower portion and rerouting the wire:

I did the latter, bundling the curly cord with the other wires coming from the TV:

That should avoid that issue. And we’re very glad that the lift mechanism is working properly again. Much appreciation to Mike at Wood Technology!