Our entry steps have been dodgy for a while, making horrible noises when extending and retracting, and sometimes not fully retracting until they are nudged. I tried cleaning the tracks and lubricating several times, and even got a couple of techs to look at it, without improvement.

Recently, it’s been getting worse, where it sometimes wouldn’t move at all until I tapped the motor with a hammer (a recommended workaround). So it was clearly on its last legs.

When departing our home base, it did this again. I had bought a replacement motor, but it was too awkward for me to get to it in order to replace it, due to a cover plate partly over the motor. We had a service appointment coming up, so I figured I’d get them to replace it for me. I managed to get the steps to retract by tapping the motor, and rather than risk them getting stuck out again, I disconnected the motor, and secured the steps in place with a ratchet strap (probably not necessary, since the motor was still engaged with the step gearbox, but better safe than sorry).

Here’s the step motor:

I disconnected the motor, a simple plug:

And added a ratchet strap to hold the step in, just in case:

In order to get in and out in the meantime, I had also ordered some metal and wooden steps, which we used at our next campsite:

The good news is that the aforementioned service place, the Oregon Motorcoach Center in Eugene, Oregon, was later able to replace the step motor, and it is now working like new again. It’s certainly nice to have this issue resolved.